When Client needs Custom Copy
What are the details of custom content orders? We will soon start to offer custom content to our clients now that we have Copywriter and the team to deliver the (great!) product. Please note some of the features of each article: – 300-500 words – 2 revisions – 1 week to deliver 1 article – […]
Design Notes Structure
What is the preferred structure when writing design notes? It’s important that our notes are clear so that others may understand them and we all come to the same conclusion. 1. General overview – 1 – 2 sentences about clients wants 2. Website Examples – references they liked and rank them 3. Layout – full […]
Transfer domains – GoDaddy account changes
How do I transfer domains between 2 GoDaddy accounts? If you are transferring domain from one GoDaddy account to another, the account currently holding the domain will do an account change. Please find this information for the GoDaddy account you are transferring to: – Customer ID – Email associated with account. 1. Log in to […]
Transfer domain to company other than GoDaddy
How do I transfer domain to another company? 1. Log in to GoDaddy 2. Click on top right corner icon > My Products 3. Click on blue button Domain Manager 4. Search for your domain & click on the domain name. 5. You’re now on Domain Settings page. Scroll to bottom of page. Domain lock […]
Transferring in a domain from another company
The other company will need to unlock the domain and send you an authorization code. Please request the code. 1. Log in to GoDaddy 2. Go to GoDaddy homepage, click on Domains > Domain Services > Domain Transfer 3. Enter in domain to transfer in search box 4. Unlock the domain status will be green […]
Logo Design
The process of logo design: Send Logo Intro email from CP. If client has ordered, this will show up in email template area. Email includes logo DQ: (https://form.jotform.com/70956298309166) When filled out, results will be emailed to design@optimized360.com Copy + Paste results into CP as a note. Review notes with doctor if necessary and have a […]
When a Client Calls and Needs Website Support
Please always follow this script when answering phone calls. Opening Call 360: “Thank you for calling Optimized360, my name is [name], how may I help you today?” caller will sometimes just start asking questions or mention where they are calling from 360: “Hi [caller’s name], how are you today? .. Great, and are you a […]
Why should you Blog and the Importance
The purpose of a blog is to engage other readers to be active on the site. It also lets Google (& other search engines) know that you’re proactively updating your website with relevant information. For the most part, robots will be reading the content and ranking the pages towards the overall site. Monthly Blog Clients […]
Design Interview Script
Speaking to a client can have many different outcomes including positive and negative effects. The purpose of this page is to articulate items we need from the client and optimizing their time with us in a minimum time frame. It’s important to always have control of the conversation. YOU ask the questions, YOU clarify, YOU make […]
Script for Creating Branded Emails for Customers
We offer (up to) five email addresses for each domain. If client would like to purchase additional, please check product catalog for current costs. Before creating email addresses, MX records must be pointed to Godaddy. If domain is in another Godaddy account, the domain must be transferred into our account (Godaddy rules). Creating Email Addresses […]